CANCELLATION POLICY

  • You can cancel your order before the product has been shipped.
  • To cancel the order please reach out by sending mail at customercare@jopokart.com
  • If the order has been shipped, unfortunately we will not be able to cancel the order. Instead you can raise a return request once you receive the order.
  • Custom T-Shirts once ordered can be cancelled before processing the order , once the process started we couldn’t cancel the custom orders.
RETURN POLICY
  1. ✔ Returns within 15 days from the date of product being delivered will be accepted
  2. ✔  Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery
  3. ✔ Return with proof of purchase.
  4. ✔ Product must be unworn, unwashed, unused with all original tags/labels attached.
  5. ✔ Returns are not accepted for Custom orders . 
 EXCHANGES
Only one time size exchanges are allowed. Items can be exchanged for a different size. The size exchange is not applicable for custom orders RETURN INTIMATION You can email us at pistahfashionz@gmail.com within 15 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email. Guidelines for a valid return:
  • Product , if any, should be in original condition
  • Tags or any other Packaging materials should be kept intact.
REFUND POLICY
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

To exchange or for any queries on Returns and Refunds ,mail us at info@jopokart.com and send the products to the below address: JOPO, No: 772,1st Floor, Shree Srimagal Complex, P.N.Road (Near New Bus Stand),  Tirupur – 641602, Tamil Nadu